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Supporting industry standards through equipment and training 16-Nov-2017

Familiarity and compliance with standards such as the Conduit Inspection Reporting Code of Australia or the Pressure Sewerage Code of Australia, are essential for anyone conducting pipe and conduit inspection and maintenance. Austeck has been supplying unique and reliable inspection and maintenance equipment for 25 years to ensure these standards are met.

As part of the Conduit Inspection Reporting Code of Australia, WSA 05-2013, conduit inspections can involve visual inspection, compaction testing, pressure testing, infiltration checks, deflection testing and CCTV inspections in order to verify the asset meets design and construction standards. CCTV has become standard practice when conducting inspections as it covers multiple aspects of WSA 05-2013 inspection standards while remaining cost effective, eliminating the need for excavation, and producing fast and reliable data.

Austeck has been supplying pipeline inspection equipment since 1992, including but not limited to CCTV, fibre optics, sound testing equipment and now drone technology. With 25 years experience, Austeck has established itself as the market leader in robotic opto-electronics.

Equipment and support in harmony

Tristan Day, Austeck Managing Director, said providing reliable equipment that enables compliance of industry standards is always at the forefront of their minds.

“When selecting new products to offer our clients, one of our top priorities is ensuring it meets technical standards and allows compliance with WSA 05-2013 including CCTV capability, information recording and image quality,” Mr Day said.

“We don’t just supply equipment, we give businesses the tools to succeed by making sure they deliver great results for their clients. And this will help them to grow while being confident they are meeting standards. We achieve this by ensuring we supply reliable, innovative products but equally important is the quality after-sales service we provide,” Mr Day said.

Brendan Dover from The Drain Man said the company has purchased a number of items from Austeck over the years.

“Not only has Austeck allowed us to comply with industry standards, Austeck has enabled us to bring new service delivery standards to the industry with the equipment they supply us with,” Mr Dover said.

Training and tailored solutions

Austeck has dedicated service facilities in Sydney, Brisbane, Melbourne and Perth staffed with fully trained and qualified technicians who have the resources, skills and knowledge to provide commitments and guarantees.

“Some of our clients come in knowing exactly what they want, other times a client might present us a problem and together with our experienced staff members, we work out the best solution we can offer,” Mr Day said.

“All of our clients receive ongoing support and maintenance of their equipment with the opportunity to opt in for an annual maintenance agreement. And because we know in this industry working nine to five is a luxury not afforded to us, it is our policy to offer telephone support to our clients, 24-hours a day, on all matters relating to equipment maintenance and operation to help get them home quicker.

“If the equipment is new to you, we even offer training in operation, troubleshooting, cleaning, maintenance and minor repairs.”

Halley and Mellows NSW Service Manager, Brett Hyland, said they have been relying on Austeck for over 20 years.

“Their support and willingness to provide tailored solutions that cater to our needs has proved invaluable to the efficiency and productivity of our business,” Mr Hyland said.

“Providing leading edge technology and a service to match is crucial to staying ahead of the competition and what we have built our reputation upon. So partnering with reliable and innovative companies like Austeck is of the highest priority.”

Angus Heares, Network Maintenance Program Leader at Logan City Council said the Council has made many system acquisitions from Austeck since 1994 and have found them to be the most cost effective.

“Austeck’s knowledge and access to global emerging technologies keeps us up to date with developments. Their local technical backup and support makes them ideal for keeping our equipment humming,” Mr Heares said.

Mr Day said Austeck affords its clients quality, security and peace of mind.

“We provide what few others can; the facilities, man power and wealth of experience to make sure you’re getting the right product for your needs and walking away with all the know how you need to operate it confidently.”

"I have ten blokes working for me, giving them a camera to use is like giving them an extra qualification. Not only do my clients trust them more but they’re willing to pay more for the service. I’ll be getting me another one in the next few months for sure."

Paul Smithers, Atlantic Plumbing, Artarmon NSW

“I’m a plumber with a camera business and I bought the ELS because I had to. My clients kept on asking for it and I was getting tired of losing jobs and paying other blokes my hard earned dollars because I didn’t have one. I tell you what though, I’m glad I bought it when I did… It’s been unreal for business. The quality is exceptional and the amount of follow-on work I get from it is unbelievable. And what’s more I’m not losing jobs or clients to other plumbers anymore.”

Gared O’Neill, Australian Water Blasting, Sans Souci NSW

Working with Austeck has been fantastic. One of the smartest business moves I’ve made…almost every camera job has lead to follow on work, like sewer re-lays!

Edo Rutstein, Ben Plumbers, Bondi NSW

“I’ve been very happy with the reliability and service from Austeck – I have found the T804 to be user friendly. Because the T804 is really compact it’s made those hard to get to areas a breeze compared to the other equipment I’ve used in the past. It’s made life a lot easier”

Tony Maude, Cavalier Plumbing, Sydney NSW

“Where I work I need reliability and durability with quality reporting. I needed a system that is tough, durable and could deliver clear and accurate reports! The T804 has enabled me to deliver all of this and more. Both the client and I have certainty of job closure. I have no hesitation in recommending the T804 to any plumber who’s looking to grow their business.”

David Lord, David Lord Plumbing, Cloncurry Central QLD

“The downtime on services is next to nothing…I’m usually in and out and back on the road within the hour”

Warren Radford, Downunder Pipeline Surveys, Sydney NSW

“I’ve had the T804 for the last 2 years and use it almost every day, it’s what my business and the market is demanding – reliability, quality of reporting and service. It’s been fantastic.”

Redmond Marshall, Jender Services, Darwin NT

“I got my first ELS camera unit from Austeck two and a half years ago, and once the lease is up in March I’ll be fitting out another truck with another ELS camera unit for sure!”

Jeremy Macpherson, Jeremy Macpherson Plumbing, Caringbah NSW

“I started leasing the flexiprobe ELS system thorough Austeck two weeks ago. Since then I have done over 8 jobs with the camera and through word of mouth have drummed up over 4 jobs for next week alone…”

Jeremy Macpherson, Jeremy Macpherson Plumbing, Caringbah NSW

“Since I bought my ELS camera my work load has increased so much I’ve had to put on another guy just to keep up… The way things are going, I will be buying another ELS camera very soon.”

Joe Bainey, Joe Bainey Plumbing, Granville NSW

“The ELS has been great for business; it’s definitely more reliable than any other system I’ve tried – A real winner in my book!”

Mike Kelly, Metropolitan Drain Cleaning, Melbourne VIC

“Three years ago I bought my first Pearpoint flexiprobe system and since then have bought three more. I picked up my fourth system only two weeks ago and if business keeps on at this rate I’ll get another one before too long. The performance and reliability of these cameras is excellent and I wouldn’t recommend anything else.”

Barry Maloney, Online Pipe and Cable Locating, Blacktown NSW

“I’ve been in the camera game for as long as it’s been around and for my money nothing compares to the ELS. I picked up one a couple of months ago and haven’t looked back since. The difference between it and other cameras I’ve seen is… well, it’s like chalk and cheese. Nothing else out there is as compact or easy to use. It’s a great little unit.”

Les Smith, Pipe-Eye, Gavan QLD

“I’d already invested in a competitor product so the decision to upgrade to the T804 didn’t come easily. But, I’m sure glad I did! The functionality and sheer reliability of the product has been fantastic. I know what I’ll be investing in in the future.”

Rob Smith, Rob Smith Plumbing, Adelaide SA

“I’ve only had my ELS camera for a few months and, although I was hesitant at first, I wish I’d started years ago… The camera jobs already account for over one third of my business!”

Ryan McClelland, RP McClelland Plumbing, Northmead NSW

“I haven’t had it long but so far it’s a little ripper! It’s performed beyond all expectations, worth every penny…I’m absolutely wrapped!”

John O’Neill, Tunnel Vision, Perth WA

This camera is head and shoulders above the rest. Worth every cent!

Jarrod Wilson, Underground Engineering Solutions, Melbourne VIC

“I first started using the ELS about 8 months ago and since then, with all the Sydney Water contracts out at the moment, have done over 5000 house service lines, about 30 a day, no joke! And that’s through the trap and all! The ELS is by far the toughest, most durable, reliable, easy to use piece of camera gear I’ve ever used. I honestly can’t say enough about it.”

David Francois, Viewpoint Technologies, Sydney NSW